1.How does on-line shopping work?

Once you have found the item you would like to purchase, click on the "add to shopping cart" button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

2.Is it safe to order online?

Yes, please don't worry about that! It's safe and easy to order on our website. Industry-standard encryption technologies are adopted when transferring and receiving customer data exchanged with our site server. Moreover, McAfee? security technology is also introduced by our website to help protect you from identity theft, credit card fraud, spam and malicious software.

3.How long does shipping take?

The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 7-14 working days.

4.Are all your items in stock ?

Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.

5.Can I get any special discount for my order?

Yes, you can click "contact us" to email us. Depending on the amount of your order, they may offer you some special coupon. We also offer special sale some time, please pay close attention to our website.

6. How do i cancel the order?

All the orders placed on our site are available to be cancelled before dispatching. If we have already dispatched the order we cannot guarantee a cancellation, sorry for inconvenience.

7.How to care for your Sheepskin boots?

Your ugg boots are made of sheepskin, which is naturally resistant to small amounts of water. If you avoid wading through deep puddles or trekking through mud, your ugg boots will last a long time.

8.Can I get a refund if i'm not satisfied with the product?

Yes,we offer a 14 day refund policy.Contact us within 14days and please make sure you are in accordance with the refund policy.